Privacy Policy

Who We Are

This Privacy Policy applies to dubaihand.com, the website of Dr. Mohamed Ali, a DHA-licensed fellowship-trained hand and wrist surgeon practising in Dubai, UAE.

When you use this website, submit a contact form or book a consultation, your information is handled in accordance with this policy. Please read it carefully.

What Information We Collect

Information You Provide Directly

When you contact us, request a consultation or submit a form on dubaihand.com, we may collect:

• Your full name
• Your email address
• Your phone number
• Your location or emirate, if provided
• Details of your medical concern or the reason for your enquiry
• Any additional information you choose to include in your message

Information Collected Automatically

When you visit dubaihand.com, our website and hosting infrastructure may automatically collect:

• Your IP address
• Browser type and version
• Device type, including desktop, mobile or tablet
• Pages visited and time spent on each page
• Referring website or search query that brought you to the site
• Date and time of your visit

This technical data is collected through standard server logs and, where cookies are used, through analytics tools. It does not identify you personally unless combined with other information you have provided.

How We Use Your Information

We use the information we collect for the following purposes:

• To respond to your consultation enquiry or contact form submission
• To arrange and confirm appointments at Dr. Ali's Dubai practice
• To provide you with information relevant to your specific medical concern
• To follow up after a consultation where clinically appropriate
• To improve the content and usability of dubaihand.com
• To comply with our obligations under Dubai Health Authority regulations

We do not use your personal information for automated decision-making or profiling. We do not send unsolicited marketing emails.

Legal Basis for Processing

We process your personal information on the following legal bases:

Your consent

When you voluntarily submit a contact form or booking request on dubaihand.com.

Legitimate interests

To respond to your enquiry and maintain the security and functionality of this website.

Legal obligation

To comply with applicable healthcare and data protection regulations in the UAE.

Medical Information

Any medical information you share through the website is treated with the highest level of confidentiality. This information is used only to assess and respond to your clinical enquiry.

Medical records created as a result of a consultation with Dr. Mohamed Ali at a DHA-licensed facility are subject to UAE healthcare data regulations and the policies of that facility. This website privacy policy covers only data collected through dubaihand.com.

Cookies

dubaihand.com may use cookies to improve your browsing experience and gather anonymised analytics data. Cookies do not collect personally identifiable information on their own.

Types of Cookies We May Use

Essential cookies

Required for the website to function correctly.

Analytics cookies

Used to understand how visitors use the site, including page views, session duration and traffic sources.

You can control cookies through your browser settings. Disabling cookies may affect the functionality of certain parts of the website. Where required by law, we will request your consent before placing non-essential cookies.

Third-Party Services

dubaihand.com may use third-party services that collect or process data on our behalf. These may include:

• Website hosting and server infrastructure providers
• Website analytics platforms, such as Google Analytics
• Email delivery services for contact form submissions
• Mapping services, such as Google Maps, for clinic location display

Each third-party provider operates under its own privacy policy. We do not sell your personal data to any third party. We do not share your information with advertisers.

Data Retention

We retain personal information only for as long as necessary to fulfil the purpose for which it was collected. Enquiry and contact form data is retained for a reasonable period sufficient to respond to your query and for follow-up. Analytics data is retained in anonymised aggregate form.

If you request deletion of your personal data, we will action this request promptly, subject to any legal obligations that require us to retain certain records.

Data Security

We take reasonable technical and organisational measures to protect your personal information from unauthorised access, loss or disclosure. These measures include secure server infrastructure, encrypted data transmission (HTTPS) and access controls on systems that process personal data.

No method of data transmission over the internet is completely secure. While we take all reasonable steps to protect your data, we cannot guarantee absolute security.

Your Rights

You have the following rights in relation to your personal data:

• The right to access the personal data we hold about you
• The right to correct inaccurate or incomplete data
• The right to request deletion of your data
• The right to withdraw consent at any time where processing is based on consent
• The right to object to processing of your data

To exercise any of these rights, contact us at m.ali@dubaihand.com or call +971 50 254 4263. We will respond within a reasonable timeframe.

Children's Privacy

dubaihand.com is not directed at children under the age of 18. We do not knowingly collect personal information from children. If a parent or guardian believes their child has provided us with personal information, please contact us and we will delete it promptly.

Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or applicable law. The updated version will be published on dubaihand.com with a revised effective date. We encourage you to review this policy periodically.